We have been Regular flyer clients for more than thirty yrs, and among the points of interest for us to continue using your services would be the benefits you present to us and the good service We've constantly had in a great number of outings with AA. On Jan 29 2015, I named AA en Español to help make preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A good lady Ana Maria helped me with all the paper operate And that i did buy all the additional charges with my Town Bank card foe my partner and myself and Ana Maria explained to me that I will get affirmation on my e mail, and gave me in excess of the cellular phone our two locator records. Nicely, today Once i called again mainly because we did not get the data on my email, we were being informed to our shock that only my partner experienced reservation and there was nothing at all on document for myself!
I have expended hours within the cell phone seeking to untangle a miscalculation built in building reservations with American Airlines on the net. Just after under-going the entire ways in reserving a flight for my household of 3 (Brian, Marcela & Lorenzo Hawk) and including my bank card no. to purchase the 3 flights, I didn't receive a confirmation, but a window on my display screen that said “This webpage cannot be exhibitedâ€. I took that to imply that the transaction didn't go through, so I started off all another time with a different vacation agency.
On April 15th, 2013 I acquired a sign in the mail from you and was particularly dissatisfied Once i opened the envelope to begin to see the Look at created out was somewhere around 1/4th the quantity I'd initially submitted for reimbursement.
Once i arrived in Newark, AA educated me which the ticket agent experienced did not “scan†my bag, and Consequently, even at 7:00 p.m., they might not set up for my bag for getting on A different flight to Newark that evening.
Locate difficulties getting in touch with AA reservation by cellular phone, its usually active and not possible to speak to the reservation personnel, the moment contacted. Would favor to speak by e-mail, remember to give me an email address of Ecuador Reservation Division. Many many thanks.
06/18/sixteen – Happen to be a loyal, Recurrent flyer client for more than thirty many years. I h ave hardly ever seen these bad purchaser service and apathetic attitudes from AA employees. Currently sitting down at Miami International, on a transparent sunny saturday morning, touring with 2 young little ones seeking to reach Asheville on the airlines (document locator: WCEARA), but our flight to Charlotte was right away delayed, leading to us to miss out on our flight to Asheville, all other flights are entire, we had been sent Again by security for the reason that your workers for the gate couldn’t (or wouldn’t), help us (that was exciting), then had to run back again Right before we could get on the ticket counter as the flight departure was bumped back up!
Thus far you have created us drop 24 hrs of our family vacation We work flat out for break day work and of your respective days have brought about us reaching our place One particular Total Working day Later on. Not a pleased consumer and will unfold the phrase.
We are also sorry you weren't content with the complimentary voucher that we presented. However, the voucher was meant to Express goodwill and for making amends in some way for the inadequate service you noted. It represents an volume we think to become truthful and fair.
Whenever we last but not least been given an electronic mail response from American Airways, the overall response time was approximately one hour. Even though we waited an hour or so, we did get several responses to our initial concern:
There was no gate ready for us and we waited a hour ahead of a single was ready. Which was not what we expected.
I had been delayed on Monday feb 15th 2 times ahead of getting cancelled and bumped to Tuesday. While I had been frustrated I recognized. Then at ten:30pm I get a textual content indicating my Tuesday flight was cancelled till Wednesday.
senores American Airlines me dirigo a ustedes yo Yolanda Alvarado,mande una nota anterior la cual no se si llego resumo perdi mi conexion saliendo vuelo retrazado four minutos tarde que tenia saliendo de Caracas to Miami vuelo 914 code#UQAHQD/AA perdi mi conexion yendo a NY y tuve que acarrear yo visit here con los gastos no es justo que el vuelo se retraso por targeted traffic aereo y yo pague con lodge y comida agradeceria y se me rreconozca lo ocurrido esto ocurrio el dia 23 de Agosto de 2014sin mas agradezco su atencion 201 921 8130 o mi mail gracias
I would like someone to simply call me regarding the 3 worst purchaser service calls I have ever experienced currently. E-mail me initially For the reason that representative reported I'm able to only get it done in writing. #flysouthwest. #behelpfulfail
To I don’t know how Lots of individuals looking to get this fixed. I had been so disappointed and about to surrender